Customer Service
The first step to total satisfaction starts with a call from you.

Brugg offers clients experienced customer service representatives who take the time to precisely identify the product you require from our extensive catalog (presented in English and Spanish). In the unlikely event that we cannot provide a ready solution to your technological request, we can suggest other options that may satisfy your requirement. Clients often take advantage of this opportunity to learn more about the economical, more technologically sophisticated elevator hoisting materials options from Brugg Hoisting Products. Our representatives find this personal time equally valuable as they use it to take notes, ask questions, and gather information that may be used by our engineers to create even more innovative future products.

Customers may be surprised that Brugg Elevator Hoisting is the only North American-based elevator hoisting manufacturer that offers a full range of products and in-stock elevator ropes. In fact we provide everything from langs lay and galvanized rope to composite-core designs. The advantage of being a system supplier and being able to quickly manufacture anything a client may require means that, unlike other manufacturers with a more limited product range, Brugg is better able to provide precise solutions that match your specific needs. This means you need not settle for less than you expect nor have to compromise specifications in order to meet installation deadlines or economic considerations.

No matter if you're calling for only a technical question, requesting a new product order or want to follow up on the progress of a major shipment, we stand ready and eager to serve. All it takes is a single call from you. We know you'll be satisfied with the results.